Use Your CRM System to Assess Business Performance

By Zainab Salihi | Dec 5, 2016 10:35:19 AM

Businesses often think of their CRM systems as “marketing only”, and by marketing, they mean the typical push-marketing scenario: pushing out emails or messages to clients in the hopes of making a sale.

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Business Intelligence Challenges: Who Owns It?

By James Tang | Dec 1, 2016 6:59:06 AM

One of the challenges facing companies who add business intelligence software to their suite of productivity and information tools is the challenge of ensuring that the database is kept updated and refined over time. Although newer, cloud-based BI solutions update their software automatically, and

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Next Generation Supply Chain Management

By Dale Robertson | Nov 29, 2016 7:02:05 AM

Returning to the Roots of Developing a World-Class Supply Chain

Industry Week recently featured an interesting op-ed piece. In an article entitled The Case for Supplier Development, top manufacturing consultant Paul Ericksen called for a return to the roots of good manufacturing through the development of a world-class supply chain.

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Cloud Predictions for 2017

By Glen Mund | Nov 23, 2016 6:56:25 AM

Cloud computing has moved from a mystery to a must-have in most offices. Most software, including Intacct or Sage accounting software, is now available in cloud-based versions that make it easier for offices to add powerful resources to their technology. What will the cloud hold for businesses in 2017?

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Use Your ERP for Productive Budget-Setting

By Lisa Vetro | Nov 8, 2016 6:37:00 AM

Many companies that are on a calendar-year budgeting cycle find themselves facing December with trepidation. Reviewing the past year’s performance, anticipating needs, and building the next year’s budget are all part of the end-of-year cycle as predictable as a holiday party. To make your budget setting easier, you can use your ERP system for better planning and productivity.

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Leveraging Employee Self-Service Portals in Your HRIS

By Nancy Pearce | Nov 3, 2016 7:19:47 AM

One of the attractive features of a human resource information system (HRIS) is the employee self-service portal. Such portals provide employees and their managers with access to select information such as their emergency contacts, job information, events, and skills. An employee can usually view and update their address and emergency contacts, view medical and other benefits and savings plans and even access their pay advices in some cases.

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Is Business Intelligence Making Your Business Better – or Just Better Informed?

By Julio Baylac | Nov 1, 2016 5:20:00 AM

Companies implementing business intelligence systems must make certain that the system is used to make business better, not just better informed. The trap with BI systems is that they can make you feel empowered without taking action on the data. The best-case use of business intelligence data is to use the outputs of your BI system to build new roadmaps, plans and strategies based on data rather than guesswork.

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Build a Revenue-Generating, Lead-Nurturing CRM Strategy

By Zainab Salihi | Oct 28, 2016 10:23:00 AM

Companies that excel at lead nurturing see a better return on their marketing investment. A survey from Forrester Research indicates that companies who become masters at lead nurturing, close sales 50% more often and at 33% lower cost than those who do not develop a strong lead nurturing strategy.

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