This latest edition to our growing CRM practice solidifies BAASS' position as a leader within the marketplace. Toronto, Ontario, February 17, 2010 BAASS Business Solutions Inc., a distinguished Microsoft Dynamics NAV partner within the Toronto region, has announced that Zainab Salihi, CRM Practice Leader, recently achieved the Microsoft Certified Technology Specialist (MCTS) designation. "Microsoft competencies define areas of specialization and help position a partner's unique skills to customers,” says Corinne Sharp, National Director, Canadian Partner channel, Microsoft Canada Inc. "By obtaining this status, BAASS Business Solutions Inc. (BAASS), a valuable Microsoft technology partner, is helping to differentiate itself by taking advantage of the valuable training and business development resources which come with obtaining the Microsoft Certified Technology Specialist (MCTS) designation. "Earning a Microsoft Certified Technology Specialist (MCTS) accreditation enables BAASS to add more valuable credentials to our growing CRM practice. Our business intelligence and industry research has prompted us to invest in this dynamic business solution technology,” said Kevin Hollis, V.P. Business Development, BAASS. Effectively managing the customer lifecycle is critical to every company's profitability and growth. Microsoft Dynamics CRM is a fully integrated customer relationship management system that provides the tools and capabilities to easily create and maintain a clear view of customers from first contact through purchase and post-sales. BAASS continues to target sectors where the strengths of CRM can be leveraged to deliver a substantial ROI. About BAASS Business Solutions Inc. BAASS is a full-service technology consulting firm with over 20 years experience in providing quality products, services, and support to clients in a number of industries across Southern Ontario. Industry recognitions include being ranked in Accounting World's Top 100 VARs, Accounting Technology Magazine's Pacesetters Award, and two consecutive Business Partner of the Year recognitions from Sage Software Inc. With a complete team of certified IT and e-Business consultants, BAASS offers a comprehensive line of services, from needs consultation and network setup, to software training and technical support in accounting, CRM, e-business, EDI, software customization and web solutions, specializing in Sage Accpac and Microsoft Dynamics products.