+1-866-260-5302  |  Help Desk

Our professional services team is comprised of skilled accounting and technology professionals from a variety of business and educational backgrounds. With an impressive list of credentials and a proven track record for always delivering optimal service and support to clients, we can show you how to keep your systems and applications running at optimal levels. Call, and let us help you make your business perform its best.

*Please note, all times listed below are listed in EST (Eastern Standard Time)*

Support Hours:
On Call Support* Standard Hours On Call Support*
Monday 6 a.m. - 8 a.m. 8 a.m. - 6 p.m. 6 p.m. - 10 p.m.
Tuesday 6 a.m. - 8 a.m. 8 a.m. - 6 p.m. 6 p.m. - 10 p.m.
Wednesday 6 a.m. - 8 a.m. 8 a.m. - 6 p.m. 6 p.m. - 10 p.m.
Thursday 6 a.m. - 8 a.m. 8 a.m. - 6 p.m. 6 p.m. - 10 p.m.
Friday 6 a.m. - 8 a.m. 8 a.m. - 6 p.m. 6 p.m. - 10 p.m.

* On call support services will be introduced shortly.
* Weekend support services are available on an on call basis. Holiday support services based on emergency requirements and/or scheduling.

BAASS now offers technical support through the following methods:


Telephone Support: Many support issues can be resolved quickly over the telephone during business hours. Our BAASS toll-free support line is available at: 1-877-462-3648




Remote Connection: As an alternative to onsite support, a BAASS consultant or technician can connect to your computer without physically being present at your office. This can be done using remote connection software in a secure environment with your permission. To access our remote support page click here; remote support


Onsite Support: For those support issues that require a BAASS consultant to work on your system, we can have one of our professionals come to your office to remedy the problem. Schedule an onsite appointment with BAASS by contacting us via phone, fax, or e-mail.



Email Support: If your support question involves more detail than can be disseminated over the phone or fax, email BAASS at: support@baass.com




Fax Support: If you are receiving error messages, you can print and fax the errors directly to BAASS at:

Thornhill         

(905) 660-3823

Toronto

(416) 410-5753

Burlington

(905) 634-9100

London

(519) 438-7982

Kitchener/Waterloo

(519) 438-7982

Edmonton

(780) 425-7587

Service Level Agreements (SLA): BAASS offers various service level agreements as unique as your individual needs. Rest assured, plan ahead, and stay connected with one of our many options. Connect with your Account Manager today to learn more about our various options. The revised SLA's will be introduced shortly.


CRM Self Serve: Coming shortly.





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