When businesses see rapid growth, a lot of talk begins to happen between company departments and clients related to the same documents and the same issues.
Sales create projects that travel through what may be three or more departments before it ever reaches the billing stages. Workloads increase company-wide, and many departments see a big breakdown in communication and documentation.
From beginning to end, client project documents have critical details associated with them that typically crop up in random emails, undocumented chats, and a collection of notes and post-its. So, when someone drops the ball on message relay, it slows down productivity and service.
Growing companies using a best-in-class cloud solution like Intacct have the opportunity to boost communication across departments, companies, and platforms, in the face of growth, to bridge the looming gap interdepartmentally, as well as with clients, and organize critical details.
When companies use a supporting communication tool in Intacct, they are better equipped to steer company growth, keep service personalized, and stay on top of expansion. They see dramatic and positive results in three major ways:
When Intacct’s cloud accounting solution is at work, in conjunction with Salesforce, a communication enhancement option like Collaborate eliminates the outdated manual or verbal message relay by connecting people and providing an accessible and secure historical communication feed for those that need it.
So when documents travel from Salesforce to Intacct, the details and notes associated with every financial file is at the ready for service excellence, improved efficiency, and informed decision-making.
Contact our team at BAASS to find out how the latest in communication tools can streamline your workday and your quality of service.