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Having a dedicated team for support can make all the difference when you’re experiencing issues with your software.

At BAASS, you are our top priority. To ensure we are able to fulfill that statement we have a dedicated care team and care plans for your support needs.

We have designed our Customer Care Membership plan to provide you with quality service for all of your software-related support inquiries. Our main goal is to ensure that our clients are provided with only the most reliable and efficient support.

img_YellowQtsBAASS was there when I ran into a complete mess with my Sage 300 when we brought on a new team member.  Without their quick assistance we’d still be stuck.

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What will care plans cover?

The BAASS Customer Care Membership plan offers an essential service designed to assist with all software-related support questions. Membership support is available for all versions of Sage 300/300c/300cloud, Sage HRMS, and BAASS supported 3rd Party modules on an annual term.

As a member, you will receive unlimited access to customer support to assist you in areas of functionality, troubleshooting, connectivity, maintenance and more.

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Submit a BAASS Support Request ticket using the form on the website 

Our Client Care team will review the support request and will triage it based on care plan.

You will receive an appointment time to speak with our support member

We conduct a support incident
diagnosis, during which an expert analyst will
determine what action is required.

PREMIUM

Response Time 0 - 60 minutes

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ADVANCED

Response Time 1 - 2 Hours

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STANDARD

Response Time 2 - 4 Hours

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BASIC

Response Time 4 - 6 Hours

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NO PLAN

Response Time 8 Hours

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POINTS OF CONTACT ICONPOINTS OF CONTACT

Based on your membership the contacts specified for support shall be a staff member educated on the use of your installed software who understands your current business processes.

RESPONSE TIME IconRESPONSE TIME

The guaranteed maximum queue between the time you contact the Customer Care Membership desk and the start of your assessment by a Support Technician.

Data HealthDATA HEALTH CHECK

BAASS will configure an automated data integrity check; review integrity report submitted up to 12 times per year (once monthly) and recommend solutions for any data integrity errors.

WeekendSupportWEEKEND SUPPORT ACCESS

BAASS has support representatives available from 8:00 a.m. to 5:00 p.m. on weekends to provide full support. This service must be scheduled in advance to ensure availability. Premium and Advanced members receive a preferred price.

FixedPriceFIXED PRICE SERVICES

We are dedicated to providing simple, predictable and cost effective technical services to our customers for their management business systems. We will continue to identify common issues and make them available to you from our Membership Desk at a guaranteed fixed price.

YearEndYEAR-END PREPARATION

BAASS will review the steps required for year-end with your Sage 300/300c/300cloud via conference call or webinar.

PayrollIconCCMPAYROLL & PRODUCT UPDATES

When Sage 300 Payroll updates are released for your version, BAASS will complete the payroll updates for memberships that include the payroll module.

CCM NewsletterBAASS NEWSLETTER

BAASS releases a newsletter containing valuable information on your software systems, upcoming releases, 3rd party modules that provide extended functionality to your system and Tips & Tricks.

BConnectCCMBAASS CONNECT

Complimentary registration to our Annual BAASS End-User Conference sponsored by Sage.  With a CCM subscription you will gain access to an exclusive members only session.