We've had an excellent experience with the Baass team. Their knowledgeable, intelligent, and professional staff provide top-notch support and consistently meet our system requirements. Their responsiveness is exceptional, with most issues resolved on the same day they're reported. The team successfully built a complex reporting system for us, which has been invaluable to our business. We can confidently give Baass a 5-star rating for their outstanding service.

Fast response, extremely knowledgeable on the product. Andrew Peebles has provided support for many years for our company, and I'm so happy he is still with your company, providing the friendly, fast, and efficient service.

This was one of the best experiences I have ever had when calling support of any company; from the moment the customer service person answered to her finding my information and transferring me to the appropriate department. Andrew was extremely helpful and knowledgeable, he called right when I was told he would and finished his work right on time as well.

I can't express enough how satisfied I am with the quality of the support we received. Neville's knowledge of Sage Financial Statement Reporting is truly exceptional, making him an excellent resource overall. The support team's professionalism and ability to solve our problems were top-notch, earning a perfect score of 5 in all categories. Whenever we encounter challenges in performing tasks in Sage, Neville consistently provides the guidance we needed. The support we have received from BAASS has been outstanding, and I don't see any room for improvement. We appreciate the dedication and expertise of Neville and the entire support team.

I had the pleasure of being assisted by Kristi Gauvin, and I must express my utmost satisfaction with the support provided. The quality of support was exceptional, earning a perfect 5 out of 5. The knowledge, professionalism, and problem-solving abilities of the support team also received top ratings. I encountered a minor issue with an EFT batch, and the team's quick response and expertise swiftly resolved the matter. Overall, I appreciate the outstanding service and highly knowledgeable staff.

I would like to express my utmost satisfaction with the support provided by Mick Kanarek, the consultant who assisted me. The quality of support I received was exceptional. Mick demonstrated an impressive level of knowledge. The professionalism exhibited by the support team, under Mick's guidance, was outstanding. The BAASS team's ability to promptly and effectively solve my problems, particularly those related to Sage and Microsoft updates. I appreciate the fast response and professionalism displayed by the entire team. My recommendation for the future is simple: keep working the same way. Your team's dedication and proficiency are commendable. Thank you for a job well done!

I had the pleasure of working with Batul Mehdi, and I am extremely satisfied with the support I received. Batul's knowledge and professionalism were outstanding. She quickly connected with my IT team and resolved a time-sensitive issue with efficiency and ease. I truly appreciate Batul’s patience and expertise throughout the process. She went above and beyond, and I can't praise her enough for the excellent service!

I have been a client for over 20 years and have always been extremely satisfied with the quality of service provided by BAASS team. The support team, especially Jennifer Davies is knowledgeable, professional, and consistently able to resolve any issues I encounter. I rate the overall experience a 5 across the board, especially for their ability to solve problems efficiently. The only occasional challenge I face is with updates, but this doesn't detract from the excellent service I consistently receive.

We are extremely satisfied with the support from BAASS, rating everything a 5—knowledge, professionalism, and problem-solving ability. Batul Mehdi, in particular, has been a tremendous help. Her deep understanding of our systems, built over a long and successful relationship, allows her to resolve issues quickly and efficiently. We truly cherish her support.

The BAASS team is very helpful and responsive to our company needs!  They provide knowledgeable help and support for issue that arise with our SAGE 300 ERP system.  We have worked with them to develop customer programs and reports that help automat some SAGE functions and specialized reporting for our users.  When problems occur, I know I have someone that I can rely on to help get things working properly.

Appreciate Tim's knowledge and competence with the Sage 300 hotfix, and his presence while we completed the process for the various devices to ensure there were no unexpected issues. Keep up the good work!

I would not think of having any other company work with us on migrating to Sage Intacct, we have had Baass as our Sage business partner for over 20 years now, and I have full trust and confidence in Baass to help us through this process.

I had the pleasure of working with Tim Barry from BAASS, and I couldn't be happier with the support.  I frequently struggle with Sage 300 features, and BAASS's dedicated support, especially from Tim, has been invaluable. Tim promptly guided me through resolving my issue, providing excellent explanations. His educational approach was perfect. I rate the support team a perfect 5 for quality, knowledge, professionalism, and problem-solving. Thanks to Tim Barry and the entire BAASS support team for their outstanding service.

We are looking forward to exciting new projects since the BAASS team makes the impossible possible.

I had the pleasure of working with Paul Medeiros, who provided invaluable assistance with our payroll tax updates and the creation of a custom T4 report for emailing through PrintBoss. I am extremely satisfied with the quality of the support we received; Paul demonstrated an exemplary level of knowledge, professionalism, and efficiency. I would rate the support team a solid 5 across the board for their ability to solve our problem promptly. The entire process was seamless, from scheduling a quick meeting to the thorough and efficient work performed. Paul's pleasant demeanor, friendliness, and easy-to-work-with attitude made the entire experience enjoyable. We are thoroughly pleased with the service and wouldn't hesitate to seek assistance again in the future.

I had the pleasure of working with Jennifer, and I couldn’t be more satisfied with the support I received. She was not only knowledgeable and professional but also made the entire experience enjoyable. Jennifer took the time to explain everything clearly, and even praised my understanding of the methods. She is an excellent teacher, and I learned a lot from her. Overall, the support team’s ability to solve my problem was exceptional, and I would highly recommend their services!

Sage Intacct Integration Bridge

The Integration Bridge is a great tool, allowing us to convert Sage 300 general ledger codes into our New Sage Intacct.  It is used to manage transactions from external systems, including ADP, CRM and our Funding systems converting, creating journal entries and uploading them automatically into our new Intacct system. BAASS team was very supportive and responsive to any concerns or issues with the Integration Bridge.

My work life is so much easier with a push of a button. The Bridge for Receipts has made this process so much quicker. Instead of an hour to process the 150+ receipts, I just press a button. Who knew a press of a button, working in Finance would make such a difference in my work life. I look forward to the next project, with the help of a button.

We are looking forward to exciting new projects since the BAASS team makes the impossible possible.