British Canadian Importers Ltd

British Canadian Importers

Company  Facts

  • Distributions Industry
  • 80+ years
  • HQ: Vancouver, British Columbia

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British Canadian Importers (BCI) provides ingredients, packaging, and distribution to the food service and processing industry throughout Canada. Started in the 1930's, the company has been in business for over 80 years. As their business grew, they expanded from importing and distributing food ingredients to include packaging and equipment categories as well. 

Key Outcomes

  • Implementation of Sage 300 ERP and Sage CRM
  • New operating efficiencies and competitive advantages for BCI 
  • Process improvements in bedrock activities (billing, customer engagement, reporting)


BCI needed to replace its aging accounting legacy software. They ultimately chose BAASS Business Solutions and Sage. Prior to choosing any specific software or technology, BCI engaged BAASS in their Confidence Boost analysis. 

"Our old ERP system wasn't keeping pace with company growth. Too many tasks were being done manually or outside the system and operating costs were growing." - Marilyn Bergen, Operations Manager


With the Confidence Boost analysis, BAASS was able to learn BCI's operations inside and out, as well as quantify the potential impact of business process improvement. BAASS identified Sage 300 ERP as the best fit for BCI, and proceeded with the implementation. 


Marilyn says the benefits of their new technology have just begun, starting with process improvement and efficiencies in bedrock activities like billing, customer engagement, and reporting. 

"With Sage 300 ERP, critical information is available to us much more quickly and reporting is far more accurate. It seems that every week we learn new ways to harness the system's power. It's like a whole new world." - Marilyn Bergen, Operations Manager

Marilyn asserts that BCI found that the real reward comes from a combination of the technology and implementation partner: "Many companies would be happy just to implement a new ERP system within a reasonable time and budget. IT's something else entirely to have a technology partner that's focused on your business and with you every step of the way like BAASS was. You don't get that in your typical vendor-client relationship".

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About the Solutions

Sage 300

Sage 300 helps you connect the most critical parts of your business: finance, operations, sales and service. Sage 300 is a robust solution that can be used in the cloud, with an on-premise solution, and or a hybrid of the two.

What if you could increase business efficiency and grow your revenue across multiple locations? Connect with BAASS today to learn more.