a Top-notch solution done remotely

Overview

The island of St.Helena is a British territory that sits amidst two million square miles of South Atlantic, between Africa and South America. This remote island is home to W.A. Thorpe & Sons, a family-owned business that has been in operation since 1865. W.A. Thorpe & Sons provides residents and tourists with goods ranging from groceries to chain saws, through one wholesale depot and three retail shops. 

Key Outcomes

• POS System that integrates with Sage 300 ERP
• Improved reporting capabilities 
• Enhanced productivity at the organization 
• Received remote support from BAASS 

Challenge
A six day's journey on the RMS St.Helena is the only way to reach the island, and it arrives every three weeks. It takes about two months to receive goods purchased on order and as one could imagine, it isn't the ideal place to be when needed an updated software application. Nick Thorpe, Owner of Thorpe & Sons explains, "Our internet connection is absolutely appalling...sometimes we spend hours waiting for the mouse to move." You can imagine their unhappiness when they started having difficulty within their Point of Sale system.

"About half of our business is in the retail industry, and we have gone through some pretty dreadful programs over the years. When we started experiencing data corruption and downtime, we knew we needed to find something new - but our remote location could make this a very difficult process." - Nick Thorpe, Owner

On the other side of the world, stuck with a product he couldn't run his business on, the company not only needed a new solution but a partner they could count on to provide prompt customer service from thousands of miles away. 

Solution

BAASS recommended a new Point of Sale system that would integrate with their current Sage 300 ERP application. From halfway around the world and in a different time zone, BAASS remotely logged into the organization's systems and successfully implemented, trained, and supported the new solution.

Outcome

With better reporting capabilities, clear sales figures, and more options for data drill down, the organization now has a solution they can count on. 

"The new system and support has helped me enormously. We sell over 4 million pounds of goods each year, and a lot of that is groceries. A new Point of Sale system greatly enhanced our productivity. BASS has very helpful in transferring their knowledge of the system, and responded timely to our questions. I would absolutely refer them to anyone who needed service and I'm highly impressed at how they respond in such a timely manner." - Nick Thorpe, Owner

BAASS is able to provide the kind of support Thorpe & Sons needs regardless of their remote location. They now have peace of mind knowing that whenever they pick up the phone, they are going to have someone on the other end that is invested in helping them succeed. 

"I am so impressed with the BAASS team. They are business experts who understand their clients' needs and provide us with top-notch service." - Nick Thorpe, Owner