Catholic Crosscultural Services (CCS) is a non-profit agency providing services that assist in the settlement and integration of immigrants and refugees.  With seven offices located in the Toronto and Peel regions of Ontario, and just under 200 employees, finding ways to streamline their Human Resources functions was key to maintaining a lean operation.

CCS turned to their trusted software reseller, BAASS, seeking a solution that could be integrated with their Sage 300 (formerly Accpac) accounting system.  According to Nancy Pearce, HRMS specialist at BAASS, “The needs at CCS were a natural fit for Sage HRMS which integrates seamlessly with their Sage 300 solution.  The team at CCS was impressed with the paperless functionality and extra benefits of Sage HRMS, which made the decision to move forward an easy one.”

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  • Change of HR personnel brought a change in vision and past experience with cloud solutions
  • Enhancing existing on-premise HRIS with desired functionality meant deploying up to 6 additional integrated systems
  • Additional burden on their IT department with multiple software installations and hosting web-based solutions
  • Time clocks and software were in a different system that did offer integration with their existing HRIS but still required separate logins for the administrators



  • Replaced the existing HRIS with a single cloud database solution that provides desired functionality under one login
  • Replaced the existing time & attendance solution with functionality in that cloud system under one login
  • Configurable link from HR to payroll
  • Added organization charts, approval workflows, on-boarding and time off plans
  • Potential to add recruiting, training management, performance reviews, benefit management with integration to their benefit service provider, all under one system


  • Industry known for high employee turnover and competition for skilled talent, using limited financial resources
  • Employee information kept in the payroll database and in paper files in multiple locations
  • No employee web portal for managers or staff; challenges with communications and access to timely information
  • Manual time collection and system


  • On-premise HRIS with best-of-breed specialized integrated solutions for web access, robust scheduling and time & attendance
  • Integration between the HRIS and the existing Payroll solution to update approved data collected from forms
  • A single web portal for employees to access pay advices, reports, time & attendance and scheduling
  • Future plans to add a robust notification system based on HRIS data


  • Multiple disconnected systems and manual processes including Excel workbooks and paper files in various locations were used to track HR employee information, communications, documents, etc
  • No employee web portal for managers or staff
  • High growth through acquisitions and new store openings and turnover of young crew members


  • SaaS (cloud) HR solution hosting a single database provided a warehouse for employee demographics, attachments, on-boarding forms and policies all collected from employees and managers
  • Performance Reviews with weighted ratings and approval workflow plus Recruiting managed through the company website enhanced employee engagement, assessments, attraction and retention
  • Integration between the HRIS and the existing Payroll solution removed the duplicate data entry steps increasing data accuracy and productivity, freeing the HR department from tedious tasks

Nancy Pearce

Senior Business Consultant, HRIS Practice Leader - Nancy is our HRIS Practice Leader and has over fourteen years of experience with BAASS. Nancy started as a Senior Business Consultant with Sage 300 ERP (Accpac) with emphasis on the Not-for-Profit sector specializing in Payroll & HR Management Systems. She became certified in Sage HRMS in 2006 and eventually moved her focus to strictly Human Capital Management consulting and development of the HRIS Practice at BAASS.
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