Both a sports bar and a restaurant, Boston Pizza is two great concepts under one roof. Founded in 1964, this unique franchise has grown to become Canada's #1 casual dining restaurant with over 350 locations serving more than 30 million customers annually.
THE CHALLENGE
Boston Pizza was running an old version of Sage 300 ERP (formerly "Accpac") and needed to upgrade. But to this point, the company was mostly supporting their Sage ERP system in-house according to Amber Dhami, Assistant Controller at the corporate office for Boston Pizza. "We resolved Sage-related issues internally and did not typically seek outside consultation. But given time constraints and effort involved, we were seeking a more collaborative approach with a Sage Authorized support provider to help with the upgrade."
THE SOLUTION
Boston Pizza reached out directly to Sage who recommended BAASS Business Solutions and right away, they could tell that BAASS did things differently... and better. Amber recalls. "It's a world of difference. The [BAASS] approach is personalized and responsive. Rather than just upgrading the software, they actually took time to understand our business challenges and the operational improvements we wanted to see before even starting any work."
