Sarku Japan

Company  Facts

  • Quick Service Restaurant Industry
  • 2000+ Employees
  • HQ: Markham, Ontario

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Sarku Japan is the largest and most successful Japanese Quick Service Restaurant (QSR) in America. Since it opened in 1987, it has grown to over 250 locations, mainly in the US, with more than 2,000 employees to support their operations. Despite the majority of their locations being in the US, Sarku Japan's head offices are located in Markham, Ontario. Sarku Japan prides itself upon providing fresh food and friendly service, along with sharing traditional Japanese cooking with others.

Key Outcomes

  • Increase in the efficiency of business consolidation processes across 34 entities
  • Fully integrated and custom tool
  • Implementation of the BAASS Bridge, Sage 300 ERP, Sage HRMS, Global Software Reporting Tool, as well as various customizations


Contrary to many other QSRs who tend to outsource administration functions to other companies, Sarku Japan handles all of its operations and services at their Canadian head office. Sarku Japan is a national chain that has operations in 34 states; these states are essentially operating as their own individual entities, as they have their own operating rules instated by their respective communities. The consolidation of information across their many entities was complicated and strenuous.

“Consolidating information has always been quite a challenge for us.”- Dennis Chong, Director of Information Systems


The decision to use Sage was clear cut for Sarku as it solves their multi-currency issue. Working with the BAASS Development team, Sarku was able to communicate their needs and wants, resulting in a fully integrated and custom tool. BAASS was able to help Sarku figure out a method to consolidate all the different entities through a reporting tool. This tool would help the business report all the data coming from different sources.

BAASS implemented the BAASS Bridge, Sage 300 ERP, Sage HRMS, Global Software Reporting Tool, as well as various customizations: payroll middleware, time & attendance, and HR data integration with Sage. The BAASS Bridge was used to integrate their previous system into its new Sage product.


Since implementing the solution, Dennis notes that they are now able to extract sales data from all the stores on a daily basis and feed the data through the reporting tool. This allows them to report on a daily, weekly, or monthly basis.

"Before BAASS came into view, reporting from an organization’s point of view, or having a consolidated picture of all the financial information was a very complicated task. At times, we weren't even able to report the information until days later.” - Dennis Chong, Director of Information Systems

Dennis expressed pleasure in the BAASS Development team's strong understanding of the company's operations. The Development Team was able to identify, dissect, and reflect upon Sarku Japan's pain points and next steps. The strong partnership between Sarku Japan and BAASS was created by the sharing of technologies and knowledge regarding the Sage products and customizations by BAASS’ Development Team. This cooperation has empowered Sarku Japan to explore potential usages of technologies to further their organization’s efficiency and effectiveness. Ultimately, BAASS has opened up various opportunities for Sarku Japan, and allowed their “admin and database groups to not be bound by the limitations of existing applications and tools”.

"Along the way, BAASS' development team has given us a lot of help in steering us to be self-reliant and independent." - Dennis Chong, Director of Information Systems


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About the Solutions

Sage 300

Sage 300 helps you connect the most critical parts of your business: finance, operations, sales and service. Sage 300 is a robust solution that can be used in the cloud, with an on-premise solution, and or a hybrid of the two.

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