Make the complex task of managing plant, infrastructure and field technicians easy.

Whether your business services its own assets, or supplies and services the assets of your customers, SERVICE MANAGER is a multi-award-winning software solution specializing in servicing, job cost and equipment management including preventative maintenance, service agreements (SLA’s), scheduling, labour tracking and mobile field services.

Service Manager benefits include:

  • Job Costing and Billing System which allows customers to track all servicing and equipment related rental or maintenance activities, including installations.
  • A suite of programs designed to organize and manage the service maintenance process;
  • Service Manager gives technicians and managers the ability to access all operational data from anywhere at any time with Field Portal (supports, iOS, Android, Windows (device independent));
  • Fully integrated with Sage 300 to help maintain all your accounting needs, including direct integration to General Ledger, Accounts Payable, Accounts Receivable, Inventory Control, Purchase Orders and Payroll. No more disparate programs to worry about making upgrading to later versions simple.

Success Stories  ›
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You need Service Manager if your daily activities include:

  • Entering quotations
  • Entering service jobs for invoicing
  • Tracking service level agreements
  • Tracking and managing preventive maintenance work including scheduling
  • Providing product support, service, and maintenance to your customers
  • Scheduling employees and resources to jobs and track work in progress
  • Maintaining inventory of parts, spares, and kits including purchasing
  • Process warranty claims and manage returns authorizations (RAs)
  • Monitor job budgets and profitability
  • Integrates seamlessly into Sage 300.
  • Manage job costing, preventative maintenance, scheduling of resources, field service, and general equipment servicing.
  • Equipment transfers, warranty, rental, serial and lot tracking.
  • Standard and WIP accounting.
  • Profit analysis.
  • General, recurring and consolidated invoicing.
  • Issue parts, services, travel, and contractor services.
  • Time entry, labor tracking, resource utilization.
  • Billable/Non-billable time.
  • Task and activity checklists.
  • PO’s, requisitions, authorization workflow.
  • Returns, refurbishments, rotations.
  • Service, Meter and Warranty Agreements.
  • Multi-currency.
  • Fully scalable.

"With Service Manager, we can accurately track active contract is and tell whether a contract is profitable.  We have peace of mind in our investment with Service Manager. "

- Brett Gibson, Gibson Teldata          

Read the Success Story!

Garry Beattie

Garry, a Partner at BAASS, has over 30 years of experience of implementation of financial systems and has been a certified Sage consultant and the owner of his own consulting firm for the last 20 years. Garry has seen almost everything in technology, but today he focuses his energies on clients that require robust financial reporting on organizations looking for a strategic advantage through the successful implementation of Service Management and field service software. Garry has been authorized with the highest level of certification for the implementation of Service Manager – one of only three consultants in the world with this designation.

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