CUSTOMER RELATIONSHIP MANAGEMENT FAQs
How to Measure Customer Experience?
There are various ways to measure customer experience, whether it be through reviews, surveys, referrals, key performance indicators (KPI) or more. Some metrics that can help to measure success are:
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Customer Effort Score (CES)
- Churn Rate
- Retention Rate
- Customer Lifetime Value (CLV)
Learn more: https://lumoa.me/blog/customer-experience-metrics-and-kpis
To learn more about the CRM visit our CRM resource page. If you would like to learn more about how your company can benefit from a cloud solution contact us today.
Meet Our Specialist
Zainab S.
With over 20 years of experience, Zainab has a wealth of knowledge in all areas of business technology. At BAASS, she is the CRM Practice Leader, working with clients and prospects to understand their unique business process. She is the architect and manages the implementation of small to large solutions in the CRM space. Zainab is a Sage CRM Certified Engineer and Microsoft Certified Technology Specialist (MCTS) with a Master's Degree in Statistics.