BAASS Connect Series: Senior Living & Healthcare


As the senior living industry grows, operators face several challenges impacting the quality of care they can provide residents. These pain points can overwhelm staff members and administrators, from inefficient processes to complex billing systems.  

Fortunately, digital business solutions are available to help senior living industries to mitigate these challenges and optimize their operations. Join us at BAASS Connect on June 7 to learn about the latest senior living business solutions. We will discuss the top 4 pain points in senior living and how tech-based solutions can solve them. 


1. Difficulty in accessing essential emails and information

 One of the most significant pain points in the senior living industry is difficulty accessing essential emails and information related to residents. This can lead to delays in decision-making and impact the quality of care provided to residents. Sage CRM solutions like customer relationship management (CRM) software can help address this issue by storing essential emails and information in one centralized database, making it easily accessible to staff members and administrators.


2. Fixing incorrect billing cycle

Billing for services provided can be time-consuming and complex for senior housing administration. Business solutions like electronic health records (EHR) can help streamline this process by automating billing tasks and providing real-time insights into the status of outstanding invoices and payments. 


3. Lack of tracking task report 

Staff members in senior living communities are often responsible for various tasks related to residents, from medication, administration to personal care. However, tracking these tasks and ensuring they are completed on time can be challenging. Digital solutions like task management, broadly CRM, can help address this issue by providing a centralized system for managing and tracking tasks, ensuring that nothing falls through the cracks. 


4. Data security and privacy of resident

Data security and privacy are major concerns for the senior’s home Industry, especially considering increasing regulatory requirements. Digital business solutions like EHR can help address this issue by providing advanced security features, such as role-based access controls and encryption, to protect resident data from unauthorized access or theft. 


In summary 

The senior living industry faces many pain points that can impact the quality of care provided to residents. Fortunately, digital transformation in senior living organizations is available to help overcome these issues and optimize its operations.  

Whether through centralized databases for storing critical information, automated billing and task management processes, or advanced security features, tech-based business solutions can provide the tools and insights needed to deliver high-quality care to seniors.  

By adopting these solutions, a senior living organization can improve its operations, reduce costs, and, most importantly, improve the lives of its retirement communities. 

Pradeep Kushwah

About The Author

Pradeep Kushwah

Pradeep is a skilled digital marketer with 6 years of experience in the industry. He is passionate about keeping up with the latest trends and technologies and has helped numerous clients achieve their digital marketing goals through innovative strategies. Pradeep's broad skill set covers a range of disciplines, including Content writing, SEO, PPC, social media, and email marketing.