Manufacturers often use the terms preventative and planned maintenance interchangeably. Routine maintenance is perhaps a more accurate term. It refers to scheduled maintenance for your equipment and facilities that can prevent equipment from prematurely breaking down.

Equipment servicing, HVAC systems, and many other systems rely upon service management to keep equipment running smoothly. Good service management also includes cost quotations, invoices, and other templates related to typical jobs performed by your service department. If your idea of templates is running to the file cabinet and grabbing a hard copy to fill in, think again.

Businesses often talk about using excellent customer service as their distinguishing feature, but few do all that it takes to really give customers an outstanding experience. Using a service management program, integrated with your ERP system, can help you provide that extra service that customers will long remember after the sales are finished.

As a company, it is crucial to meet the business needs that are delivered in accordance with business requirements and managing the service cycle. That’s why having a service manager implemented can assist your business with the day-to-day activities directed by policies, organized and structured processes.

Customer dissatisfaction is one of the greatest obstacles your company will face in its business lifetime. If your company services and maintains products for your customers, then you are well aware of the unique challenges service-based businesses face.

What’s the most difficult aspect of estimating and billing? If you said time and materials, you aren’t alone. Many companies struggle to accurately estimate and bill clients for time and materials. Materials are perhaps the easier of the two, but both can be difficult in a complex project.