Your Guide to CRM: What Is It & Why You Need It?

By Zainab Salihi | Apr 11, 2019 3:52:43 PM

There are a lot of acronyms dominating business technology today — HRIS, ERP, BI, AI and so many more. Another acronym that you may be hearing more and more in the business technology world is CRM — or Customer Relationship Management.

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Project Time Management and Sage CRM

By BAASS Consultant | Oct 30, 2018 10:20:00 AM

Time management.  A phrase we hear over and over in our work life as well as our personal life. If you’re a project manager, time management becomes critical to the success of a project.

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Why Personal Relationships Matter to Your Organization & How You Can Start Building Them

By BAASS Consultant | Oct 22, 2018 3:34:05 PM

On a scale of 1 to 10 (1 being the most dissatisfied and 10 being the most satisfied), how would your customers rate your business when it comes to customer service? Now, ask yourself the same question. How would you rate your business when it comes to customer service?

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Obtaining the Information You Need to Serve Your Customers Well

By BAASS Consultant | Oct 22, 2018 3:12:33 PM
Customer service is, without a doubt, important to businesses of any size.  Whether you are a small business just starting out or a multi-national company who has been around for years, how you treat your customers and their impression of your company matters a great deal.
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CRM – “What’s In It For Me?”

By BAASS Consultant | Oct 11, 2018 9:11:00 AM

What is CRM? Simply put, CRM is a system for recording and storing all information related to customer or contact interactions.  CRM stands for “Contact Relationship Management” although if you search it up you will see “Customer Relationship Management”.   

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4 Reasons CRM is Right For You

By BAASS Consultant | Sep 11, 2018 2:15:00 PM

Customer Relationship Management is a tool everyone in an company can use, and I mean everyone. Below are just some of the reasons CRM is being implemented in many organizations:

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Lead Nurturing: How to Build Effective Campaigns that Convert Leads into Customers

By BAASS Consultant | Sep 6, 2018 10:23:00 AM


How much time are you currently dedicating to nurturing your leads? Have you given much thought into how to effectively engage each individual, or are you simply throwing general marketing campaigns in their direction hoping they will bite the bait?

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How Can We Find More Opportunities to Attract New Customers?

By BAASS Consultant | Aug 7, 2018 6:28:00 PM

Is your sales team struggling to make connections with new customers? Do they seem to be dropping the ball more times than not when it comes to winning (and keeping) customers?

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