"Desktop Has Stopped Working" Error

By Glen Mund | Oct 20, 2016 4:28:23 PM | Sage Tips

    
Problem Details:

After entering the user name and password to login to Sage 300 (formerly Accpac) the following error appears:

"Desktop has stopped working.  A problem stopped the program from working correctly"

Solution:

This error may be caused by an incompatibility between the windows operating system and the Sage 300 version.  For example, Sage 300 version 6.0 is not supported under Windows 8.1, and in this environment, the desktop error will arise.  The best solution is to upgrade Sage 300 to a version which is supported in Windows 8.1 or downgrade Windows to a version supported for the Sage 300 version. 

If that is not immediately possible, an alternative would be to run the program in compatibility mode for an earlier version of Windows.  Right click on the Sage 300 shortcut and select properties.  Go to the 'Compatibility' tab. Turn on the option to 'Run this program in compatibility mode for:' and select a version of Windows that is supported for the version of Sage that is installed.  Click on 'Apply' and 'OK'.  This is a temporary workaround solution and is not intended for long term.

 
Glen Mund

About The Author

Glen Mund

Glen’s career has spanned the full spectrum of business experience. Glen began his career in public practice accounting. Later in private industry as a controller, Glen discovered his passion for working with accounting software to improve the operations of private businesses. In 1998 Glen moved to Plus International and purchased the company in 2003. In 2014 Plus merged with BAASS to offer its clients a greater breadth and depth of products and services. Glen holds a Bachelor of Business Administration degree from Simon Fraser University and is Certified Public Accountant in the province of British Columbia.