Measure What Matters to Your Customers


We are extremely fortunate at BAASS to have spent some quality time with both Ed Kless, Senior Director of Partner Development and Strategy for Sage and Ron Baker, author and founder of the Verasage Institute.

Sage generously facilitates access to parts of their brains via Webcasts and today I took part in a Webcast given by Ron titled “Replacing Annual Performance Appraisals”. It reminded me that as Sage customers, you also have access to these thought provoking webcasts. I highly encourage you to sign up for upcoming webcasts, and click here to listen in to previous webcasts. 

In particular, I think our customers would benefit from listening to the January 17, 2013 replay of “Measure what matters to your customers”.

During this webcast, you will learn how employ KPIs to enable your business to react appropriately to your customer’s needs and increase the value they perceive, leading to higher profits. Additional topics covered are:

  • Traditional metrics of efficiency—which are over a century old––are no longer relevant to measuring the effectiveness of intellectual capital.
  • Critical difference between a Key Performance Indicator and a Key Predictive Indicator.
  • How to combine a theory with a measurement for maximum understanding.

As a customer of BAASS Business Solutions, you should receive the webcast invite every month. If you are not currently receiving these invites, please contact us or subscribe to our mailing list.

Please feel free to reach out to us at BAASS if you need assistance putting any of the reporting in place for the KPI’s (Key Performance Indicator) that matter most to your organizations customers.

BAASS Consultant

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BAASS Consultant