Sage has recently invested in new technology that allows us, your Sage Partner, to work more closely together in supporting you and your Sage 300 system.
Keep your eyes open in your inbox for an email from Sage, this email will instruct you in making a change to your Sage profile that allows BAASS Business Solutions to stay informed with any issues you log with Sage directly.
We are excited to have the opportunity to assist in resolution but we need your help!
Please take a moment to read and make the change in your Sage profile that will allow us visibility into any technical issues you may log with Sage directly.
Below is the email that includes the instructions to make this change.
We are reaching out to you today in regards to your account with Sage. When you contact Sage to initiate a support ticket, you have the choice of requesting Sage to share the details of the support ticket with your authorized business partner. By doing so, Sage will allow your business partner access to your support tickets on the Sage portal. This will allow your business partner to stay informed regarding any support issues you have reported directly to Sage.
There are two options available to you in order to make this change to your account. You can send an email to SupportTicketPermission@Sage.com and simply state that you are granting permission for your Sage business partner to view your support tickets and a Sage representative will make the change on your account for you. Or if you have a Sage customer portal account, you can follow the steps below, which will allow your Sage business partner to view your customer-initiated support tickets:
The following steps will allow you to make this change to your account:
1. Navigate to https://customers.sagenorthamerica.com/
2. Click logon (sign up) in the upper right corner
3. Enter username and password
4. Click profile > profile details
5. Select the checkbox for allow my reseller to see my support tickets. It shows under the update my case preferences heading on the right
6. Click save
If you have questions regarding navigation of the Sage customer portal, you can email our portal support team directly at: Customer.Portal@Sage.com
Thank you for your continued business.
Please get in touch with us if you have any questions. Contact us!