In the never-ending goal of gaining new customers and maximizing revenue, sometimes exiting clients are ignored. However, isn’t it true that it is cheaper to maintain an existing customer than to acquire a new one? So then, why not focus on customer retention?
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Forming and maintaining customer relationships is one of the most important aspects of any business. Not being able to maintain positive relationships can severely jeopardize your success. The solution to this problem may lie in implementing the right Customer Relationship Management (CRM) System to communicate more effectively which can provide you with the necessary tools to ensure positive customer relationships.
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Time management. A phrase we hear over and over in our work life as well as our personal life. If you’re a project manager, time management becomes critical to the success of a project.
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Is your sales team struggling to make connections with new customers? Do they seem to be dropping the ball more times than not when it comes to winning (and keeping) customers?
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On a scale of 1 to 10 (1 being the most dissatisfied and 10 being the most satisfied), how would your customers rate your business when it comes to customer service? Now, ask yourself the same question. How would you rate your business when it comes to customer service?
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Customer service is, without a doubt, important to businesses of any size.
Whether you are a small business just starting out or a multi-national company who has been around for years, how you treat your customers and their impression of your company matters a great deal.
What is CRM? Simply put, CRM is a system for recording and storing all information related to customer or contact interactions. CRM stands for “Contact Relationship Management” although if you search it up you will see “Customer Relationship Management”.
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Customer Relationship Management is a tool everyone in an company can use, and I mean everyone. Below are just some of the reasons CRM is being implemented in many organizations:
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