Design Your CRM System with THIS Person in Mind

By Zainab Salihi | May 8, 2019 12:10:00 PM

Determining the priorities among the many competing interests and ideas for your new CRM system can be challenging. Choosing standard or custom reports, determining which actions move to the front dashboard and which remain as dropdowns, it’s a never-ending list of choices that, in the end, will make your CRM system uniquely yours.

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Your Guide to CRM: What Is It & Why You Need It?

By Zainab Salihi | Apr 11, 2019 3:52:43 PM

There are a lot of acronyms dominating business technology today — HRIS, ERP, BI, AI and so many more. Another acronym that you may be hearing more and more in the business technology world is CRM — or Customer Relationship Management.

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3 Ways to Increase Customer Retention with CRM

By Tomas Blomqvist | Apr 4, 2019 2:30:00 PM

In the never-ending goal of gaining new customers and maximizing revenue, sometimes exiting clients are ignored. However, isn’t it true that it is cheaper to maintain an existing customer than to acquire a new one? So then, why not focus on customer retention?

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Building Relationships with Core Customers

By Zainab Salihi | Mar 1, 2019 2:12:00 PM

Forming and maintaining customer relationships is one of the most important aspects of any business.  Not being able to maintain positive relationships can severely jeopardize your success.  The solution to this problem may lie in implementing the right Customer Relationship Management (CRM) System to communicate more effectively which can provide you with the necessary tools to ensure positive customer relationships.

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Project Time Management and Sage CRM

By BAASS Consultant | Oct 30, 2018 10:20:00 AM

Time management.  A phrase we hear over and over in our work life as well as our personal life. If you’re a project manager, time management becomes critical to the success of a project.

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How Can We Find More Opportunities to Attract New Customers?

By BAASS Consultant | Oct 27, 2018 6:28:00 PM

Is your sales team struggling to make connections with new customers? Do they seem to be dropping the ball more times than not when it comes to winning (and keeping) customers?

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Why Personal Relationships Matter to Your Organization & How You Can Start Building Them

By BAASS Consultant | Oct 22, 2018 3:34:05 PM

On a scale of 1 to 10 (1 being the most dissatisfied and 10 being the most satisfied), how would your customers rate your business when it comes to customer service? Now, ask yourself the same question. How would you rate your business when it comes to customer service?

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Obtaining the Information You Need to Serve Your Customers Well

By BAASS Consultant | Oct 22, 2018 3:12:33 PM
Customer service is, without a doubt, important to businesses of any size.  Whether you are a small business just starting out or a multi-national company who has been around for years, how you treat your customers and their impression of your company matters a great deal.
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